MHD EVV BULLETIN

March 1st, 2024

The MO HealthNet Division (MHD) has posted an updated resource regarding Electronic Visit Verification (EVV). This Missouri EVV Aggregator Solution Provider Training provides a brief overview of EVV and offers instruction regarding accessing the EVV Aggregator Solution (EAS).

 

This resource is specific to Missouri EVV requirements and is recommended for new EAS users as well as existing users who wish to expand their knowledge of the system.

 

Refer to the MHD EVV program page for additional information.

 

If you have questions regarding EVV or the new resource, contact Ask.EVV@dss.mo.gov.

 

For additional information on claims, resources, and more, register for an Education and Training provider webinar

ORDERING, PRESCRIBING, & REFERRING (OPR) PROVIDERS

December 21st, 2016

Current state and federal regulations (13 CSR 65-2 and 42 CFR 455.410) require  ordering, prescribing or referring (OPR) providers to enroll with Medicaid, even if they do not accept Medicaid.  In response, MO HealthNet  has begun implementing changes in the claims processing system to deny all claims that require an order, prescription or referral from a physician or other licensed health care professional unless that physician or provider has an active enrollment record on file.

 

The Mo Healthnet Remittance Advices for Pharmacy, Durable Medical Equipment (DME), Independent Laboratory medical claims, Imaging medical claims,  and Home Health claims  contain the following alert when the ordering, prescribing, or referring provider on the claim is not an actively enrolled provider:

 

N613 Alert: Although this was paid, you have billed with an ordering provider that needs to update their enrollment record. Please verify that the ordering provider information you submitted on the claim is accurate and if it is, contact the ordering provider instructing them to update their enrollment record. Unless corrected, a claim with this ordering provider will not be paid in the future.

 

In the future, the alert will appear on all institutional claims.  Afterward, the claims processing system will begin to deny the affected claims.  In order to ensure that future claims are not denied, the ordering, prescribing, or referring providers must be enrolled with MO HealthNet.  In order to ease this process, the Missouri Medicaid Audit and Compliance Unit (MMAC) provides an

Ordering, Prescribing, and Referring (OPR) Provider Application.  MMAC’s provider enrollment personnel will expedite all OPR applications received.

 

If you have any questions please contact MMAC.ProviderEnrollment@dss.mo.gov

UPDATE: ORDERING, PRESCRIBING, AND REFERRING PHYSICIAN REQUIREMENTS

January 8th, 2016

Providers submitting claims for laboratory services and durable medical equipment (“DME”) have been receiving an alert on their remittance advices when the Ordering, Prescribing, or Referring (“OPR”) physician is not enrolled and in an active status. Currently those claims are set to pay, but in the future, the claims will not be paid until the OPR physician either enrolls or updates his or her enrollment record.

 

Soon providers will receive a similar alert for pharmacy claims, imaging claims, and home health claims.  These also require “OPR” physician information.   In the future, these claims will deny as well if the OPR physician is not enrolled.   Claims will continue to pay for a period of time in order to alert providers submitting these claims.

 

MMAC will give priority to any OPR application we receive in order to help ensure no disruption in services or payment.

 

Visit mmac.mo.gov to read more about OPR requirements.  Click here.

PRIVATE DUTY NURSING UPDATE

December 11th, 2015

Some MO HealthNet-enrolled Private Duty Nursing (PDN) agencies are also enrolled to provide other types of services.  For instance, a PDN agency may also be a provider of in-home services.  Different program rules apply to PDN than to other programs.

 

In July, 2015, in-home services and consumer-directed services providers became required to use “telephony” to track the in and out times of services provided.  This rule does not apply to PDN.  However, some  providers may choose to use their telephony systems for their PDN services as well.  This may cause improper billing if the systems accrue units of service for PDN.

 

While the in-home and consumer-directed programs allow for accrual of units, the PDN program does not.  Click here to read the PDN regulation (13 CSR 70-95).  Click here to read the rules regarding accruing units in in-home or consumer-directed programs (13 CSR 70-91).

 

As well, the PDN program does not allow for rounding of units.  Neither do the other programs.  The PDN regulation states, “A unit of service is fifteen (15) minutes.”  Rounding up is not allowed, as this can cause over-billing.  The Missouri Medicaid Audit and Compliance Unit (MMAC) encourages all providers who use telephony systems to review their systems for compliance across their programs.  The MMAC website has a link to a list of “Questions to Ask Potential Telephony (EVV) Vendors” that offers helpful guidance.  This tool was prepared by members of the MO Alliance for Home Care’s CDS and State Programs Task Force.

 

If you have any questions, please contact MMAC at mmac.providerreview@dss.mo.gov

Contact Information

    Missouri Medicaid Audit and Compliance
    PO Box 6500, Jefferson City, MO 65102-6500
    Phone: 573 751-3399
    Toll Free Phone: 833 818-1183
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