In Home Services Designated Manager Training

19 CSR 15-7.021(14)(A) and (B) requires all in-home service providers to have a designated manager on staff. To qualify as a designated manager, education and experience requirements must be met as well as passing a written test administered by MMAC.

The training materials for the test should be reviewed online. After viewing these sessions, you must take a written test. A three hour training session will be provided prior to the test. You are not required to attend the training portion, but it is highly recommended. If you do not pass the test, you can retake the test on any of the prescheduled test dates. Prior to taking the test again, it is advisable for you to review all of the online training materials.

Testing Schedule

The test is administered once per calendar quarter. Pre-registration is required and there is no cost to take the test.  The day will consist of 3 hours of classroom instruction beginning at 9:30 am, followed by a lunch break at approximately 12:30 pm, with review session beginning immediately following check in (you must present a valid photo ID) and testing is 1:30 pm – 2:30 pm.  After the test is completed and all testing materials have been turned in, you are invited to come back into the room for a question answer time with a panel of MMAC employees.

The dates for these sessions are:

  • March 17, 2016 (Class is full)
  • June 16, 2016 – Registration will be available after the March class is completed.
  • September 15, 2016
  • December 8, 2016


Registration is required for each attendee prior to taking the test.  The registration form must be filled out completely.  Space is limited. Once the training date has reached capacity, the date will no longer be available for selection on the registration form.

Provider Certification Training Registration

The Test

The test consists of 40 multiple choice and true/false questions. A score of 80% or more is required to pass. You will be notified by mail within 2 weeks of taking the test if you passed or failed.



You must have valid photo identification such as a driver’s license or state identification card to take the test. You will not be permitted to take the test unless you have a form of identification that includes your photo and full name.

Directions and Parking

In-Home Services Designated Manager Training will be held at the Governor’s Office Building, 200 Madison Street, Suite 450, Jefferson City, MO 65101.  Parking is available across the street from the Governor’s Office Building in the City Parking Garage.  Fees for parking in the City Parking Garage are $6.00 for the whole day.


If you have general questions regarding the training, please email them to Provider Contracts.  Specific questions regarding the training materials will be covered during the morning training. There will be also a question and answer session after the test has been completed by everyone.

Online Provider Certification Review

The slideshow presentations must be viewed online.  Click on the links to download a copy of each presentation.  We recommend you print the presentation and bring it with you to training. We will not provide it for you.

The slideshows are in PowerPoint. If you are using an operating system earlier than Windows 7, or do not have PowerPoint installed on your computer, you can download and install the free PowerPoint Viewer at . If you are using the Internet Explorer browser, the slideshow does not run automatically from the browser, it is suggested to save the slideshow to your computer before running the show.