Provider Certification Training

19 CSR 15-7.021(14)(A) and (B) requires all in-home service providers to have a designated manager on staff. To qualify as a designated manager, education and experience requirements must be met as well as attendance at Provider Certification Training and passing the training test.

The training sessions for the test should be reviewed online. After viewing these sessions, you must attend three hours of classroom training and take a written test. The day of testing, a review session will be provided prior to the test. If you do not pass the test, you can retake the test on any of the prescheduled test dates. Prior to taking the test again, it is advisable for you to review all of the online training materials.

Testing Schedule

The test is administered once per calendar quarter. Pre-registration is required and there is no cost to take the test.  The day will consist of 3 hours of classroom instruction beginning at 10 am, followed by a lunch break, with review session beginning at 2:30 and testing beginning at 3:30.

Effective January 1, 2015, all Provider Certification Training will be held at the Governor’s Office Building, 200 Madison Street, Suite 450, Jefferson City, MO 65101.

Provider Certification Training Test Schedule


Registration is required for each attendee prior to taking the test.  The registration form must be filled out completely.  Space for the training and testing dates is limited.  Once the training date has reached capacity, the date will no longer be available for selection on the registration form.

Provider Certification Training Registration

The Test

The test consists of 40 multiple choice and true/false questions. A score of 80% or more is required to pass. You will be notified by mail within 2 weeks of taking the test if you passed or failed.


You must have valid photo identification such as a driver’s license or state identification card to take the test. You will not be permitted to take the test unless you have a form of identification that includes your photo and full name.

Directions and Parking

NOTE: Effective January 1, 2015, all Provider Certification Training will be held at the Governor’s Office Building, 200 Madison Street, Suite 450, Jefferson City, MO 65101.  Parking is available across the street from the Governor’s Office Building in the City Parking Garage.  Fees for parking in the City Parking Garage are $6.00 for the whole day.


If you have questions after viewing the sessions, please view FAQS.  If you don’t find the answer please email your questions to Provider Contracts.  There will be also a question and answer session prior to the test being given.   Your questions can be presented at that time.

Online Provider Certification Review

The slideshow presentations must be viewed online.  Click on the  links to download a copy of each presentation, handouts with additional information and resources noted that you may print out prior to viewing the online training.  The printouts, handouts and resources are all in PDF.

The slideshows are in PowerPoint. If you are using an operating system earlier than Windows 7, or do not have PowerPoint installed on your computer, you can download and install the free PowerPoint Viewer at . If you are using the Internet Explorer browser, the slideshow does not run automatically from the browser, it is suggested to save the slideshow to your computer before running the show.