The Medicare Access and CHIP Reauthorization Act (MACRA) requires CMS to remove Social Security Numbers (SSNs) from the current SSN-based Health Insurance Claim Number (HICN) and issue a new Medicare card with a Medicare Beneficiary Identification (MBI) number.

 

CMS has finalized mailing the new Medicare Beneficiary ID cards with the new MBI numbers to participants. Therefore, all Missouri Dual eligible Medicaid and Medicare participants have received their new cards.

 

All Medicare claims submitted after January 1, 2020, are required to use the new MBI number. Those claims filed with the participant’s old HICN will reject for a mismatch of DCN/MBI combination not found in the MMIS.

 

This notice pertains to MO HealthNet providers who submit claims to Medicare for Missouri Dual Eligible (Medicare/Medicaid) participants, resulting in a “crossover” claim being generated to MO HealthNet for the portion Medicare does not pay.  If you have questions, please contact the MO HealthNet Provider Education Unit at mhd.provtrain@dss.mo.gov or (573) 751-6683.

Effective:  November 1, 2019

 

Applies to:  Hospitals, Mental Health Hospitals, State Institution Long Term Care facilities, Nursing Homes, Private Home-ICF/IDs, Home Health agencies, Rural Health Clinics, and Hospice claims.

 

All claims submitted to MO HealthNet must have the National Provider Identifier (NPI) on them.  All claims must also have the (NPI) of the Ordering, Prescribing, Referring, or Attending (OPRA) physician or other professional on them, and the OPRA professional must be enrolled with MO HealthNet.  Claims missing this information will deny effective November 1, 2019.

 

Background: Current state and federal regulations (13 CSR 65-2 and 42 CFR 455.410) require Ordering, Prescribing, Referring, or Attending (OPRA) physicians or other professionals providing services under the state plan or under a waiver of the plan to be enrolled as participating providers with the state Medicaid agency (MO HealthNet).  Federal regulation 42 CFR 455.440 requires all Medicaid claims for payment of items and services that were ordered, prescribed or referred to contain the National Provider Identifier (NPI) of the physician or other professional who ordered, prescribed, or referred the item or service.  In response, MO HealthNet (MHD) began implementing changes in the claims processing system to deny all claims that require an OPRA physician or other licensed health care professional unless that physician or provider is actively enrolled with MO HealthNet and the NPI is included on the claim.

 

Timeline:

Effective November 1, 2017, claims for Durable Medical Equipment (DME), Home Health, Independent Laboratories, and Radiology (Imaging) services began denying if the OPRA provider’s National Provider Identifier (NPI) was not listed on the claim, and the OPRA provider was not actively enrolled with MO HealthNet. Effective October 14, 2018, all other provider types began receiving a warning message on claims that did not contain the OPRA’s NPI, or if the OPRA provider was not enrolled with MO HealthNet. The warning message is on your remittance advice, and it says, “Attending physician provider/license number missing.”

 

Effective November 1, 2019, the warning phase will end and claims will deny if the NPI of the OPRA physician or other professional is not listed on the claim and the OPRA provider is not actively enrolled with MO HealthNet.  The claim types this affects are Hospitals, Mental Health Hospitals, State Institution Long Term Care facilities, Nursing Homes, Private Home-ICF/IDs, Home Health agencies, Rural Health Clinics, and Hospice agencies.

 

Also effective November 1, 2019, for provider claim types not required to submit the NPI of an OPRA physician or other professional, but who choose to submit one anyway, claims will deny if the OPRA provider is not actively enrolled with MO HealthNet.  If the provider claim types that are not required to submit the NPI of an OPRA provider leave the field blank, the claim will not deny. For example, a dental claim does not require an ordering provider and will not deny if an OPRA is not listed on the claim. However, if the dental claim does list a referring or other OPRA provider, that OPRA provider must be actively enrolled with MO HealthNet or the claim will deny.

 

MMAC analyzed  claims that were submitted over recent months.  Some providers that are required to submit the NPI of the Attending physician or other professional have been receiving the warning messages, but continue to submit claims without the NPI.

 

See the chart below for the provider types and claim types that need to list the NPI of the Attending physician or other professional:

 

 

PROVIDER  

Attending NPI Required?  

Claim Types Billed Hospitals Always required Inpatient

Outpatient

Drug Mental Health Hospitals Always required Inpatient State Institutions LTC Always required Inpatient

NH Nursing Homes Always required NH Private Home – ICF/ID Always required NH Home Health Always required Home Health Rural Health Clinics Always required Outpatient

Drug Hospice Always required Outpatient

 

Provider types affected:  Hospitals, Mental Health Hospitals, State Institution Long Term Care Facilities, Nursing Homes, Private Home-ICF/IDs, Home Health agencies, Rural Health Clinics, and Hospice agencies

 

Please direct any billing or claims questions to the help desk at 573-635-3559. 

 

For information about how to enroll as a non-billing, OPRA provider, please email the Missouri Medicaid Audit & Compliance Enrollment Unit at MMAC.ProviderEnrollment@dss.mo.gov.

The increased cost of insurance rates is affecting NEMT vendors across all Missouri geographical areas.

 

MO HealthNet is aware of this issue and is working with NEMT vendors to explore options to ensure MO HealthNet participants have transportation to their appointments.

 

We ask our MO HealthNet enrolled providers to please be cognizant of this and we encourage you to not unnecessarily penalize MO HealthNet participants should they have to cancel or are “no shows” for scheduled appointments due to lack of transportation.

The Department of Social Services (DSS) wants to alert providers to a genetic testing scheme that is currently happening in many states, including Missouri. On June 3, 2019, the U.S. Department of Health and Human Services (DHHS) Office of Inspector General (OIG) issued an alert regarding scammers offering individuals cheek swabs for genetic testing to obtain their Medicare or Medicaid information for identify theft or fraudulent billing purposes. Fraudsters are targeting beneficiaries through door-to-door visits, booths at public events, health fairs, and telemarketing calls.

DSS has received reports that genetic testing marketers have been contacting Missouri residents throughout the state. They might put on some type of game like bingo with prizes or food to get residents to come to them. Sometimes announcements are made to all senior housing residents over a building intercom system. They typically try to determine if the individual has Medicare or Medicaid coverage. They may be dressed in scrubs or white coats to give the appearance they are a health care professional. In some cases, they may indicate they represent a medical research facility.

They typically have a short questionnaire and ask whether any of the individual’s relatives have had cancer or other diseases. They indicate a genetic test can be conducted to determine if the individuals already has a disease, or if they are susceptible to acquiring the condition. In some cases, they indicate the test will tell whether the combination of prescription and over the counter medications the individual is taking are having an undesired interactions or adverse effects on their metabolism.

If the individual agrees to be tested, the representative obtains their Medicare or Medicaid numbers and uses a swab to take a saliva sample from inside their mouth. The individual might be asked to sign the questionnaire. They are typically told the test results will be sent to them in several weeks, usually somewhere between four and eight weeks. The individuals might not receive the results of a lab test later.

MO HealthNet participants who have been solicited by a genetic testing marketer to provide a saliva sample using a cheek swab, or have already provided one, please report it to the Missouri Medicaid Audit & Compliance (MMAC) by email at MMAC.ReportFraud@dss.mo.gov or by phone to the MMAC Fraud Hotline at (573) 751-3285.

The Missouri Medicaid Audit & Compliance (MMAC) Contracts Unit is experiencing delays in getting new “Participation Agreements for Home and Community Based Services” (contracts) to all enrolled In-Home Services (IHS) and Consumer Directed Services (CDS) providers. Most contracts expired on June 30, 2019. If you have not yet received your new contract(s) to be signed, notarized, and returned to MMAC; you should be receiving them within the next two weeks. All providers are assured there will be no lapse in the dates you were authorized to provide IHS or CDS services. Any questions should be directed to the MMAC Contracts Unit at MMAC.IHSContracts@dss.mo.gov

Missouri Medicaid Audit & Compliance (MMAC) requests that any provider who believes documentation in support of servicing Missouri Medicaid participants is no longer available due to recent weather events, complete the Attestation of Medical Record Loss or Destruction Form which can be found at

https://mmac.mo.gov/providers/provider-enrollment/new-providers/provider-enrollment-forms/

 

The Spring session of Missouri Medicaid Audit and Compliance’s (MMAC) Update Meetings for Home and Community Based providers is scheduled for April 9, 10, and 11, 2019.  The meetings will be held in Rooms 490-492 at the Harry S. Truman Building in Jefferson City from 10:00 a.m. to 3:00 p.m. each day.  Providers should plan to attend one day only (material is the same for each day and providers pick the day they wish to attend).

 

Our Adult Day Center, Residential Care Facility, and Assisted Living Facility providers are all welcome to attend, but it is not required and the content will focus on IHS and CDS.

 

Effective March 1, 2019, all CDS proposals submitted to MMAC must include proof that a representative of the company has attended a CDS Orientation training session.

 

Current CDS providers are also encouraged to attend the training, pending availability of seats.  Priority will be given to providers who are preparing a new CDS proposal.

 

Details about the training sessions can be found at https://mmac.mo.gov/providers/hcbs-provider-certification-training/.