MO DSS implemented the soft launch of claims validation for electronic visit verification (EVV) on January 7, 2026.  The launch was successful, and MO DSS has started to analyze the rate of success for submitted claims. As a result of this analysis, the following reminders are offered.

The majority of the issues identified were related to lack of matching visits in the EVV Aggregator Solution (EAS).  This could be due to a number of things including but not limited to:

•    EVV is not being used by the provider
•    The provider’s EVV vendor is not sending visits to the EAS
•    Visits in the EAS are not in a verified status 
•    Claims are being submitted before the EVV vendor sends the visit to the EAS

In order to ensure claims will be paid following the launch of hard edits, providers should not submit a claim for a visit unless the visit is visible in the EAS and is in verified status.  Per 13 CSR 70-3.320(3) (G) EVV vendors must send data to the aggregator solution at a minimum of once daily for all dates that visit data is captured by their provider agencies. Submitting claims before the visit is visible and verified in the EAS will cause your claim to deny with no visit found due to the claim not finding a visit in the aggregator.

For information regarding the EVV claims validation process, visit the EVV website. 

For questions, contact Ask.EVV@dss.mo.gov. For additional resources, refer to the Education and Training Resources page and/or sign up for a live webinar by accessing our Provider Training Calendar. Email MHD.Education@dss.mo.gov for more information.