All MO HealthNet providers are required by state regulations to disclose certain information to Missouri Medicaid Audit & Compliance (MMAC) during their initial enrollment or revalidation processes.  Those mandatory disclosures include:

The name, address, date of birth, social security number, or other tax identification number of any person  with a five percent (5%) or more ownership or control interest in the applying provider and any subcontractors in which the applying provider has a five percent (5%) or more interest; Whether any person with an ownership interest in the applying provider is related to another   person with ownership or control interest in the applying provider as a spouse, parent, child, or sibling; Whether any person with an ownership or control interest in any subcontractor in which the applying provider has a five percent (5%) or more interest is related to another person with ownership or control interest in the applying provider as a spouse, parent, child or sibling. The name, address, date of birth and social security number of any managing employee of the applying provider.

 

Disclosures must be updated within thirty-five (35) days of any changes in information required to be disclosed.

 

MMAC is required to collect the disclosed information to screen individuals and legal entities with ownership and control interest against various state and federal exclusion databases.

 

Please review 13 CSR 65-2.020 for more information or email MMAC.ProviderEnrollment@dss.mo.gov if you have questions.

MMAC utilizes MO HealthNet (MHD) provider hot-tips and provider bulletins to keep providers informed about its activities.  MMAC website updates will be sent to MHD in the form of hot-tips or bulletins for providers.  We encourage providers to sign up for MO HealthNet News.

Provider Update Training is scheduled for April 21, 22, and 23, 2015.  This Provider Update Training is for Home and Community Based Services Providers.  Please open this notification and click on the link for additional information.

 

Provider Update Training Information Page

The Provider Enrollment Unit is responsible for enrolling new providers in accordance with 13 CSR 70-3, maintaining provider records, and answering provider inquiries related to enrollment for all MO HealthNet provider types. The Provider Enrollment staff is authorized and required to determine when new provider numbers are issued or when a current provider number will be updated.

After a MO HealthNet provider number has been issued it must be used with all transactions pertaining to MO HealthNet. If a separate provider number has been issued for different location/practices, the provider is responsible to ensure the appropriate provider number is used when billing. Learn more about provider enrollment.

Contracts

The Contracts staff reviews proposals submitted by entities who wish to contract with MMAC to provide In-Home Services (IHS) or Consumer Directed Services (CDS) to participants authorized by the Department of Health and Senior Services (DHSS).

Revalidations

State and federal regulations require all currently enrolled Medicaid providers to revalidate their enrollment at least every five (5) years.

State and federal regulations (13 CSR 65.2 and 42 CFR 455.414) require all enrolled Medicaid providers to do certain things:

Revalidate their information at least every five (5) years Certain providers must pay an application fee Providers must be screened according to categorical risk level Ordering, referring, and prescribing providers must be enrolled

Please click on “Providers” at the top of this page, and choose “Provider Enrollment” to see further information on each one of these categories.

In March, 2014, MMAC posted an update to the RAC (Recovery Audit Contractor) and MIC (Medicaid Integrity Contractor) activities on its website.  See the archived post here March 2014 RAC and MIC update.  Cognosante, LLC is the RAC for Missouri.  Section 6411 of the Affordable Care Act, Expansion of Recovery Audit Contractor (RAC) Program, amends section 1902(a)(42) of the Social Security Act and requires states to contract with a RAC vendor and allows states to reimburse contractors who assist in the identification and recovery of improper payments.

 

Should you receive any communication from an entity representing itself on behalf of Missouri Medicaid Audit and Compliance (MMAC), or Cognosante, and you are concerned about the legitimacy of the person or company, you should contact MMAC at (573) 751-3399 to verify the communication or request is legitimate.

 

In 2015, the RAC will finish its work on outstanding pharmacy and durable medical equipment (DME) audits, and will begin conducting audits of hospital billing submitted by enrolled Missouri hospital providers.  The RAC may request documentation to support billing of outpatient encounters, including professional and facility services in the emergency room.  The RAC will review paid claims for proper billing of both professional and facility services, and the appropriate utilization of facility resources, such as supplies and facility charges.  Documentation requests may include requests for itemized statements, medical records, medication administration records, radiology interpretations, and laboratory results to support the claims submitted for payment.

MO HealthNet reimburses eligible participants or nonemergency medical transportation (NEMT) providers for medically necessary transportation only if a participant does not have access to transportation services that are available free of charge.  For more guidance on the NEMT program and its other requirements, please read the regulation (13 CSR 70-5.010) at https://www.sos.mo.gov

 

The MO HealthNet Division also has information about NEMT services on their website at https://dss.mo.gov/mhd/participants/pages/medtrans.htm

 

MO HealthNet also covers ambulance services for eligible participants if they are emergency services and transportation is made to the nearest appropriate hospital.  Further information about the Emergency Ambulance Program is located in 13 CSR 70-6.010 at https://www.sos.mo.gov

 

MMAC encourages providers, who may call on behalf of participants, to be familiar with the program rules and requirements.

Missouri Medicaid Audit & Compliance (MMAC) will begin implementing new provider enrollment procedures during 2015 to comply with federal laws requiring all Medicaid providers to revalidate their state enrollments at least every five years.  Other changes will include conducting pre-enrollment site visits for certain provider types  and collecting a federally mandated enrollment application fee from institutional providers (individual physicians, dentists and individual non-physician practitioners are exempt from paying the fee).

Providers can ensure receiving information in a timely manner by making sure we have your current address, telephone number(s), e-mail address and the name of your primary contact person.  Please submit any changes or updated information to MMAC by downloading the “Provider Update Request” form at https://mmac.mo.gov/providers/provider-enrollment/new-providers/provider-enrollment-forms.  The completed forms can be scanned and sent by e-mail to mmac.providerenrollment@dss.mo.gov or they can be faxed to the Provider Enrollment Unit at (573) 751-5065.

Be sure to check MMAC’s website regularly to get information on upcoming changes and other helpful tips for MO HealthNet providers.

The Missouri Medicaid Audit & Compliance (MMAC) Provider Enrollment Unit (PEU) has processed several applications for enrolling Physician Assistants.  PEU personnel assign provider numbers and create the appropriate electronic accounts, permitting the new providers to begin submitting claims for health care services provided to Medicaid participants.  At this time, MO HealthNet Division and its fiscal agent are still completing required system work to enroll and reimburse Physician Assistants.

 

Once MMAC receives notification that the system work is complete, PEU personnel will assign the provider number and finalize creation of the enrollment records.  MMAC will backdate the effective date of the new Medicaid provider enrollments to the date the applications were originally received.  In the meantime, providers can continue getting reimbursed under their current billing arrangements, or they can hold their claims until their provider numbers have been assigned.  MO HealthNet permits providers to file claims for reimbursement up to one year after the services were actually provided.

Missouri Medicaid Audit and Compliance (MMAC) conducts post-payment reviews (audits) of Medicaid-enrolled providers’ billing. As a service to our enrolled providers, MMAC wishes to remind providers of several requirements, and the regulatory language that provides instruction to providers.

 

Reminders:  

Requirements are slightly different for “individual worker delivery records” (in-home services) and “time-sheets” (Consumer Directed Services). Both are commonly referred to as time-sheets.  There is no standard required time-sheet for either program, but there are certain requirements.  Requirements for in-home services are found at 19 CSR 15-7.021 (24)(A)  and those for CDS are found at 19 CSR 15-8.  These sections cover the requirements for signatures, dates of service, in and out times, and documenting tasks performed.

 

13 CSR 70-91.010 covers the requirements for Separately Authorized Nurses Visits, and the required documentation. The authorized nurse visit services must include one or more specified services, and the documentation shall include written notes and observations.

 

13 CSR 70-3.030 contains valuable information that can assist providers with their billing procedures.  The regulation reminds providers to take reasonable measures to review claims for payment for accuracy, duplication, or other errors caused or committed by employees when the failure allows material errors in billing to occur (13 CSR 70-030(3)(A)(31).

 

Employee background screening requirements may vary slightly among different programs, and it is important for providers to conduct background screenings appropriately. The following regulation sections describe requirements for providers ensuring aides are registered with the Family Care Safety Registry (FCSR), that screenings are done at the time of hire, and when a Good Cause Waiver must be requested.   Background screening requirements for in-home services aides are found at 19 CSR 15-7.021 (4) (A) 4 and 19 CSR 15-7.021 (19) (G) and for CDS attendants, they are found at 19 CSR 15-8.400 (4) (A) 1.

In 2010, the Missouri Department of Health and Senior Services established a pilot project for In-Home Services and Consumer Directed Services providers to test the implementation of electronic telephone tracking systems, also known as “telephony”.  Participation in this pilot project was voluntary. Therefore, some providers are currently utilizing telephony, but many are not.

 

Missouri law states that all providers, by July 1, 2015, shall have, maintain, and use a telephone tracking system for the purpose of reporting and verifying the delivery of services. (See Statute 660, section 660.023 for In-Home Services and Statute 208, sections 208.909 and 208.918 for Consumer Directed Services.)  In anticipation of the upcoming telephony mandate, MMAC has compiled information for providers who are still researching the implementation of a telephone tracking system (“telephony”).

 

These statutes define specific requirements that a telephony system must meet, in order to be implemented by an IHS or CDS provider.  They say, at a minimum, the telephone tracking system shall:

Record the exact date services are delivered. Record the exact time the services begin and the exact time the services end. Verify the telephone number from which the services were registered. Verify that the number from which the call is placed is a telephone number unique to the client. Require a personal identification number unique to each personal care attendant. Be capable of producing reports of services delivered, tasks performed, client identity, beginning and ending times of service, and date of service in summary fashion that constitute adequate documentation of service.

 

The Department of Health and Senior Services’ pilot project also included the following requirements:

All calls made from each client’s telephone must be made at no cost to the client. The system must accommodate both rotary and touch tone telephone instruments. For clients with rotary telephones, the system must be capable of accepting voice activation to capture the required information.

 

Once the change request is submitted and processed by MMAC, the provider will receive a contract addendum by postal mail that authorizes the use of an approved telephony system. No system should be implemented prior to the submission of a change request and approval of the request by MMAC.

 

Providers must obtain written permission from each client for the use of his or her telephone, and must adhere to all requirements of adequate documentation with the exception of client signature. Providers must use paper timesheets for clients that do not have phones. Paper timesheets still require adequate documentation including client signature.

 

To add telephony to your current contract, submit a change request form, found at https://mmac.mo.gov/providers/provider-enrollment/home-and-community-based-services/provider-contracts-forms/  ,to MMAC Provider Contracts.

 

A link to the list of approved Telephone Tracking System (“Telephony”) vendors can be found on

the Home and Community Based Services page.

 

UPDATE: (JULY 6, 2015)  THE POST ABOVE APPLIED ONLY TO THE DEPARTMENT OF HEALTH AND SENIOR SERVICES PILOT PROJECT.  THE PILOT PROJECT HAS CONCLUDED AND IS NO LONGER IN EFFECT.  THEREFORE, DO NOT SUBMIT CHANGE REQUESTS TO MMAC FOR TELEPHONY SYSTEM AUTHORIZATION.  FOR THE LATEST INFORMATION CLICK HERE.