All forms submitted to MMAC must have an original hand signature or a verifiable DocuSign, Adobe Sign, or Hello Sign signature. MMAC can only accept digitally signed documents through DocuSign, Adobe Sign, or Hello Sign.
If in the course of reviewing your documents an unverifiable or altered form of DocuSign, Adobe Sign, or Hello Sign signature is found or suspected, you will be required to either submit the original documents from DocuSign, Adobe Sign, or Hello Sign, or produce new forms with valid handwritten signatures.
All Medicaid providers using DocuSign, Adobe Sign, or Hello Sign must retain the certified and unaltered original documents and the Certificate of Completion for a minimum of five (5) years, either by saving the files locally or by using DocuSign’s, Adobe Sign’s, or Hello Sign’s document retention options. DocuSign, Adobe Sign, and Hello Sign files are subject to the document retention requirements outlined in the provider’s MO HealthNet Title XIX Participation Agreement, 13 CSR 70-3.030(3)(A)(4), and the appropriate MO HealthNet manual.