Medicaid providers have expressed concern to Missouri Medicaid Audit and Compliance (MMAC) about accessing their Electronic Health Records (EHR) during an audit. Some providers have been unfamiliar with the process to access the records due to having a newly acquired EHR system.
Per state regulation, providers may maintain records in an electronic medium, and paper records may be transferred to an electronic medium, as well, as long as all information contained in the original record, including signatures, handwritten notations, or pictures, is contained in the durable medium. Records may be retained in any form that can be made available for review at the same site at which the service was provided or at the provider’s address of record with the Department of Social Services.
Copies of records must be provided upon request regardless of the media in which they are kept. Providers are encouraged to be familiar with their EHR systems and know how to produce the records upon request. Electronic records do not need to be printed off in paper form for MMAC during an audit; electronic form is preferable. MMAC auditors will accept the records in electronic form on a CD, DVD, or portable drive.