The Mo HealthNet Provider Communications Unit assists providers with eligibility and coverage verification, enrollment status, annual review dates, questions regarding proper claim filing, claims resolution and disposition, billing errors, verifying check amounts, and more.
Providers are encouraged to communicate with Provider Communications using the Provider Communications Management tool in eMOMED. Providers may also call the Interactive Voice Response (IVR) system at (573) 751-2896.
Beginning today, providers can also call Provider Communications TOLL FREE at (833) 222-7916. The caller must have the provider’s National Provider Identifier (NPI). The IVR system allows a MO HealthNet provider six options:
- Press 1 for MO HealthNet Participant Eligibility
- Press 2 for Check Amount Information
- Press 3 for Claim Information
- Press 4 for Provider Enrollment Status
- Press 5 for MO HealthNet Participant Annual Review Dates
- Press 6 to Speak to a Representative for Other Issues
For more information on the IVR system, review Section 3.3 of the General Sections Manual. For questions, contact MHD.Education@dss.mo.gov.