The Missouri Department of Social Services (DSS) is developing and prioritizing many new initiatives to increase the efficiency of our programs and move resources to the areas where they are needed the most. To that end, DSS would like to know what causes you frustration when dealing with any of the divisions within DSS. What are your personal “pain points” that we could address to make your interactions with DSS more efficient and less frustrating. DSS has formed an executive leadership committee to seek out and compile input on those pain points from all our customers, including but not limited to, Medicaid participants, health care providers, social workers, and even representatives of other local, county, state, and federal agencies.
If you have one or more pain points you would like to share, please respond by email to MMAC.General@dss.mo.gov
I will make sure your input gets to the committee and is given full consideration. Thank you in advance for taking the time to communicate your concerns to DSS.