All forms submitted to MMAC must have an original hand signature or a verifiable DocuSign signature. MMAC can only accept digitally signed documents through DocuSign.
If in the course of reviewing your documents an unverifiable or altered form of DocuSign signature is found or suspected, you will be required to either submit the original documents from DocuSign or produce new forms with valid handwritten signatures.
All Medicaid providers using DocuSign must retain the certified and unaltered original documents and the Certificate of Completion for a minimum of five (5) years, either by saving the files locally or by using DocuSign’s document retention options. DocuSign files are subject to the document retention requirements outlined in the provider’s MO HealthNet Title XIX Participation Agreement, 13 CSR 70-3.030(3)(A)(4), and the appropriate MO HealthNet manual.
MMAC has received numerous inquiries regarding a From the Director message sent yesterday about documents submitted directly to MMAC. The message was not referring to Electronic Health Record (EHR) systems maintained by providers as part of their normal day-to-day health care delivery process. Those EHR solutions are covered by 13 CSR 65-3.050 (Electronic Signatures for MO HealthNet program). MMAC’s message was only referring to forms submitted directly to MMAC such as provider enrollment forms, attestations, quarterly and annual reports, self-disclosures. We apologize for any confusion.