Missouri Medicaid Audit and Compliance (MMAC) has been working closely with the Department of Health and Senior Services (DHSS), Division of Senior and Disability Services (DSDS), while they draft a regulation to govern the telephony requirements for In-Home and Consumer-Directed Services providers. MMAC and DSDS have been working closely with the provider associations, as well, to answer providers’ questions and provide guidance.
The Missouri Alliance for Home Care (MAHC), along with their CDS and State Programs Task Forces, created a tool for In-Home and CDS providers entitled “Questions to Ask Potential Telephony (EVV) Vendors”. This tool can be used as a resource to help providers in their decision making process
Click (here) to view the Tool.
MMAC does not approve telephony vendors; therefore, we encourage providers to become informed about the available products. Questions may be submitted to MMAC at firstname.lastname@example.org and we will assist you as you implement telephony.